home

campaigns

contact

go top

Community Operations & Growth

Andrew Baker

Community Operations & Growth

Andrew Baker

Community Operations & Growth

Andrew Baker

Andrew Baker

Community Ops | Ecosystem Growth | AI & Decentralized Systems

I’m passionate about frontier technologies and building the user and developer ecosystems that help them grow.

I’m passionate about AI, crypto, and building the systems that support user and developer ecosystems around them.

+

Community Members

years

Scaling Technical Communities

+

Campaign Participants

%

Cost Reduction

My Experience

Resume

I have a strong track record in problem solving, streamlining operations, and building systems that scale.

Oasis Protocol Foundation

oasis.net

Layer 1 Blockchain

2020 - 2025

Global Community Manager

• Defined and executed community strategy across a 65k+ global user ecosystem • Built onboarding systems, technical guides, and educational resources for complex products • Partnered cross-functionally with product, engineering, and marketing on product and ecosystem launches • Launched structured engagement campaigns driving 5,000+ participants • Led virtual events and supported in-person conferences and hackathons

Community Technical Coordinator

• Owned and managed official community platforms including Discord and Reddit, designing channel architecture, bots, and moderation systems • Managed a distributed team of 5 moderators across global time zones • Developed issue-tracking and sentiment reporting systems to surface community feedback more efficiently

Community Moderator

• Provided frontline support across Discord and Telegram, resolving technical and general inquiries • Collected and relayed user feedback to product and engineering teams • Produced weekly reports on trends, issues, and community health

Oasis Protocol Foundation

oasis.net

2020 - 2025

Global Community Manager

Community Technical Coordinator

Community Moderator

Earlier Career Experience

Case Studies

I take pride in building efficient systems that are elegantly designed with the desired outcome in mind from the start. Below are selected examples of campaigns and systems I designed that solved real problems and delivered measurable engagement and growth.

Case Studies

Community Support Operations

Examples of systems and workflows I've designed to track community sentiment, support trends, recurring issues, escalation patterns, and resolution efficiency.

Community Support Operations

Examples of systems and workflows I've designed to track community sentiment, support trends, recurring issues, escalation patterns, and resolution efficiency.

Ambassador Program Rebuild

Took a bloated ambassador program with cost overruns, widespread cheating, and low-quality output, and transformed it into an organic, high-quality content engine aligned with organizational goals at a fraction of the cost.

Ambassador Program Rebuild

Community-Sourced Content Pipeline

I designed a community-driven engagement discovery system where ambassadors surfaced promising X posts through Discord, which were automatically routed into an internal Slack review channel for the social media team.

Community-Sourced Content Pipeline

Community Engagement Campaigns

Designed engagement and growth campaigns across platforms such as Zealy, Guild, and Galxe that achieved 5k+ participation, which included complex onchain tasks that boosted onchain metrics, ecosystem engagement, and community growth.